Refund & Returns Policy
Last updated: September 18th 2026
We want you to be happy with your DeadBlondeStars order. If there is a problem with your order, or you simply change your mind, please contact us and we will do our best to help.
This policy does not affect your statutory rights as a consumer.
1. Changing Your Mind
If you are a consumer in the UK, you generally have the right to cancel an online purchase within 14 days of receiving your goods without giving a reason.
If you wish to cancel your order, please contact us at:
sales@deadblondestars.com
Please include your order number and let us know which item or items you wish to return.
You should take reasonable care of the goods while they are in your possession.
Unless an item is faulty, damaged or incorrectly supplied, you will normally be responsible for the cost of returning an unwanted item to us.
2. Clothing Returns
If you have ordered clothing in the wrong size or have simply changed your mind, you can return it subject to your statutory cancellation rights.
Please try clothing on with reasonable care and return it in a condition suitable for resale.
We recommend that clothing is returned unworn, unwashed and with any original tags or packaging where reasonably possible.
3. CDs and Other Physical Music
If you change your mind about a sealed physical music product, you may return it subject to your statutory cancellation rights.
Please note that applicable cancellation rights may be lost where a sealed audio or video recording is unsealed after delivery, where permitted by law.
This does not affect your rights if the product is faulty, damaged or incorrectly supplied.
4. Faulty or Damaged Products
If an item arrives damaged or develops a fault, please contact us as soon as reasonably possible.
Please provide:
- Your order number;
- The name of the affected product; and
- A description of the problem.
Photographs may be helpful when an item has been damaged during delivery.
We may ask you to return the item so that we can inspect it.
Where required by law, we will provide an appropriate remedy, which may include a repair, replacement or refund.
5. Incorrect Items
If we send you the wrong product, please contact us before returning it.
We will arrange an appropriate solution and will not expect you to pay the cost of correcting an error that was ours.
6. How to Return an Item
Please contact us before returning an item where possible.
We will provide any return instructions applicable to your circumstances.
Please package returned goods securely. We recommend obtaining proof of postage when returning an item.
We cannot accept responsibility for an item that you choose to return where the item is lost or damaged during return delivery, except where we are responsible for arranging the return.
7. Refunds
Once a return has been received and processed, any refund due will normally be made using the original payment method.
Payments made through PayPal will normally be refunded through PayPal.
The time taken for a refund to appear in your account may depend on PayPal or your payment provider.
8. Return Postage
Where you are exercising your statutory right to cancel because you have changed your mind, you will generally be responsible for the direct cost of returning the goods.
Where goods are faulty, damaged, incorrect or otherwise do not conform to your contract with us, we will deal with return costs in accordance with your statutory rights.
9. Statutory Rights
Nothing in this policy limits or excludes your statutory rights.
If you receive goods that are faulty, not as described, not fit for purpose or otherwise do not conform to your legal rights, you may have additional remedies under applicable consumer law.
10. Contact
For any return, refund or product issue, please contact:
Email: sales@deadblondestars.com
Please include your order number whenever possible.